Canonical URL: https://einvoicing.pk/guides/fbr-iris/not-working/

# FBR IRIS not working? Find the next step

FBR IRIS

Start with the problem you can see: a page that will not load, rejected login details, a missing verification code or a form error.

## The page will not load

1. Check that the address is iris.fbr.gov.pk and that another ordinary website loads on your connection.
2. Try a private browser window. If that works, a saved session or browser extension may be involved.
3. Try another connection or device if one is available. Avoid repeatedly refreshing a form with unsaved work.
4. If FBR displays a maintenance or access-block message, follow the official notice or contact its support.

One failed connection does not establish a nationwide outage. This guide does not provide live service status.

## The login details are rejected

Check the registration number, password, Caps Lock and any extra spaces. Make sure you are using the correct individual or business account. If the password still fails, use the official reset/recovery option.

- [Reset or recover an IRIS account](<https://einvoicing.pk/guides/fbr-iris/password-reset/>)

## A verification code is not arriving

- Confirm that you can access the email and mobile registered for that account.
- Check spam/junk email and mobile reception.
- Use the resend option on the official form and enter the newest code in the correct field.
- If one of the registered contacts is no longer available, use account recovery instead of repeating the same reset.

## The session ends or the page resets

Save your work where the portal allows it, then sign in again. Work in one tab for the task and avoid switching accounts in the same browser session. A private window can help separate a fresh session from old browser state.

Do not assume that a page refresh saved or submitted a form. Check its status after returning to the portal.

## A form shows an error

- Read the full message and check any highlighted field.
- Record the form name, the step and the time the error occurred.
- Check whether a saved draft or submitted record already exists before repeating a submission.
- Contact FBR with the error details if the same issue continues. Keep passwords and verification codes out of the message.

## Get help from FBR

- [Open the official FBR help centre](<https://help.fbr.gov.pk/>) help.fbr.gov.pk
- [Open IRIS help and manuals](<https://e.fbr.gov.pk/SOP/IRIS/help/index.html>) e.fbr.gov.pk

FBR’s published support number is 051 111 772 772 and its helpline email is helpline@fbr.gov.pk. Include the affected service and error message so support can identify the problem.

[!\[Help resources on the FBR IRIS landing page\](<https://einvoicing.pk/public/guides/iris/official-help.webp>)](<https://einvoicing.pk/public/guides/iris/official-help.webp>)

The help area shown in FBR’s official IRIS 2.0 manual. [Source: FBR](<https://e.fbr.gov.pk/SOP/IRIS/IRIS_LOGIN_MANUAL_v2.pdf#page=8>)

## Related

- [FBR IRIS guide hub](<https://einvoicing.pk/guides/fbr-iris/>)All IRIS tasks in one place.
- [FBR IRIS login and help for your business](<https://einvoicing.pk/guides/fbr-iris/>)
- [How to register on FBR IRIS](<https://einvoicing.pk/guides/fbr-iris/registration/>)
- [Reset your FBR IRIS password or recover your account](<https://einvoicing.pk/guides/fbr-iris/password-reset/>)
- [Check NTN details and FBR taxpayer status](<https://einvoicing.pk/guides/fbr-iris/ntn-verification/>)

## Need FBR-compliant invoices without manual entry?

E-Invoicing creates sales-tax invoices and POS receipts, submits them to FBR IRIS, and stores the FBR reference and QR code with every sale.

[Book a demo](<https://einvoicing.pk/#demo>) [See digital invoicing features](<https://einvoicing.pk/features/digital-invoicing/>)